Q: What is your fulfillment policy?

A: All orders are processed and shipped within 1-3 business days via USPS.  If you are rushed for time and would like your ribbon expedited please select that option at checkout. If there is an issue with your order and you would like to return the ribbon, you can contact us within 15 days of purchase for a refund of the ribbon purchase price less shipping. We only accept unused ribbon for refunds. The purchaser is responsible for return shipping costs. 


Q: What if the color I need is sold out? 

A: All of our ribbons are plant-dyed in small batches. If the color you need is sold out please contact us about the possibilty of making more. 


Q: How much ribbon do I need for my invitation suites?

A: To comfortably tie a small bow around a standard 5x7 inch invite allow for 21 inches per invite. With these dimensions one of our typical 3 yard rolls will get you 5 invitations.


Q: How much ribbon do I need for a bouquet? 

A: This is personal preference, but on average, our typical 3 yard rolls of ribbon work beautifully for a bridal bouquet. Go with a larger width for a fuller look. If you'd like longer tails use two rolls of 3 yard ribbon layered and staggered. For shorter tails on bridesmaid bouquets allow for 1.5 yards per bouquet. 


Q: What ribbon width is best for boutonnieres? 

A: The half inch size is the most popular choice for boutonnieres. 


Q: What's the difference between silk twine and half inch ribbon? 

A: The difference between the two is that silk twine is slightly less than 1/2 inch and is left unpressed and sometimes has more fraying, whereas 1/2 inch is a standard width and is pressed before packaging. 


Q: What is the best way to iron my ribbons?

A: We press and roll the ribbons prior to shipping but we realize that sometimes they will need to be pressed again. The best way to do this is by using a hair product-free straightener or an iron on a low setting for silk (no hotter than 300 F) and a higher setting (around 400 F) for cotton.